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Enhanced contacts
Competitive positioning
Professional interactions
Inbound, outbound and blended call centre software improves interactions: call routing, IVR, multimedia, web-based agent scripting.
Agent productivity
Greater profitability
First call resolution
Web-enabled CTI based contact centre software with outbound predictive dialler and inbound ACD call management
Operational efficiencies
Decision support
Enhanced security
Improve contact centre management with real-time reporting software, inbound and outbound alerts, call monitoring and recording.
walter TeleMedien The Amcat contact centre solution enabled walter TeleMedien to improve productivity through a complete unified inbound o...... [ more ]
 
 
 
 
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CTI   VoIP
Support		   IVR   Workforce
management
Amcat solutions encompass the most
needed contact centre technologies		 Learn more
Predictive
Diallers		   Voice
Recording		   ACD   Multi-channel
contact
Ofcom Regulations Update Seminars - October 2008. Noble Amcat are hosting an Ofcom Regulations Seminar on 9th October in Mancheser and 14th October in Glasgow which will cover details of the new regulations and the Noble Amcat approach to maintaining a compliant yet efficient system.   We will also discuss ... [ more ]
  • 10/7/2008 Noble WFM Delivers a Flexible, Affordable Contact C... [ more ]
  • 10/7/2008 Noble Composer Web Agent Offers Flexible Web-based ... [ more ]
  • 3/11/2008 SNUG 2008: Select Noble® Users Group Conference [ more ]
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