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Professional interactions
Inbound, outbound and blended call centre software improves interactions: call routing, IVR, multimedia, web-based agent scripting.
Agent productivity
Greater profitability
First call resolution
Web-enabled CTI based contact centre software with outbound predictive dialler and inbound ACD call management
Operational efficiencies
Decision support
Enhanced security
Improve contact centre management with real-time reporting software, inbound and outbound alerts, call monitoring and recording.
walter TeleMedien The Amcat contact centre solution enabled walter TeleMedien to improve productivity through a complete unified inbound o...... [ more ]
 
 
 
 
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CTI   VoIP
Support		   IVR   Workforce
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Amcat solutions encompass the most
needed contact centre technologies		 Learn more
Predictive
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Recording		   ACD   Multi-channel
contact
Dialogue Newsletter Q2 2007. In this issue Jim Texter, Amcat CTO looks at how the IP contact centre model can create new opportunities for contact centres, particuarly via home-based agents and centralised control.   [ more ]
  • 3/13/2008 Noble Amcat Host Contact Centre Evolution 2008 [ more ]
  • 3/12/2008 Contact Centre Evolution 2008 [ more ]
  • 3/11/2008 SNUG 2008: Select Noble® Users Group Conference [ more ]
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