e2save.com

Problems

• Effectively staying in touch with its large base of existing customers.
• The need to improve customer service.
• Finding new avenues to sell their products and services.

Implications

• They needed to find the right CTI and database driven contact centre software solution.

Solution

• A solution which was cost-effective, with extensive reporting and analysis tools, integrated call recording and effective data management.
• Software which was easy to use provided by Amcat, who e2save.com was advised, were easy to do business with.

Result

• More pro-active retail customer contact in the true sense of customer relationship management.
• Greatly enhanced productivity and efficiency.
• Amcat system ensures agents' time is only spent speaking with customers - meaning agents are less frustrated with increased morale.