Finance Solutions

Problems

• Very inefficient lead processing.
• Only 40% of contacts followed up.
• Representatives "cherry picking" best leads.
• Loss of business through low contact rate.

Implications

• The overall success rate in contacting and closing new business was very low.

Solution

• A single sourced contact centre and telecommunications software solution from Amcat and sister company, UK Digital.
• Intelligent agent scripting that maximised representative efficiency.

Result

• A vastly improved lead processing operation rising from 40% to 90% success rate.
• Very low technical problems due to single sourced solution.
• Better prepared and efficient contact centre representatives.