walter TeleMedien

Problems

• Internally developed solution for the past seven years
• Requirement of a new state of the art solution with adaptability for future requirements
• Dynamic multi-site environment

Implications

• walter TeleMedien needed to re-assess its contact centre technology and find a software supplier that could provide a reliable, well supported solution

Solution

• Introduction of an outbound solution from Amcat
• Three-tier architecture for a truly distributed contact centre structure
• Capability to adjust campaigns in real-time as required

Result

• Simple installation that took only six weeks
• Highly flexible and scalable software solution
• Increased competitiveness due to enhanced service offering
• Clear reporting for monitoring and controlling campaigns