Software Improves Customer Service
Our unified outbound inbound contact management software elevates your ability to interact with customers effectively.
An easy-to-use and operate solution with all the most desired software features.
- The unified software solution provides advanced CRM capabilities for all phases of service and support.
- Improved interactions: CTI screen pops allow CSRs to view critical data when the call is connected; software retains the data and agent notes throughout the life of the call.
- Improved CRM Services: Features like Virtual Hold Queue and Self Service Applications (IVR) empower customers and improve the overall support experience.
- Create next-step contact strategies: Tools for next-step, follow-up activities manage customer and prospect life cycles.
- Compress time: solutions enable your team to accomplish more with fewer resources. More successful interactions, more issues resolved.
- Enhance the management and control of your data: Tools, statistics and reporting to clearly understand and control your data and projects.
Inbound Benefits
With Noble-Amcat, you can effectively manage inbound contact center services:
- Easily evaluate the performance and effectiveness of individual campaigns since each inbound campaign is separately tracked and reported.
- Each inbound project is based on a unique DNIS that allows you to capture and evaluate issues and plan follow-up activities based on contact results.
- With our solution you have a complete closed-loop CRM solution.
Outbound Benefits
The most efficient, powerful and easy-to-use outbound contact system makes customer loyalty easy to accomplish.
- Manage data and the result of interactions to facilitate appropriate follow-up with loyalty calls, surveys, upsells and cross sells.
- Because outbound is part of a unified contact center solution, it's easy to analyze contacts and plan campaigns to maximize services and follow-up marketing.
Comprehensive Features
Interaction Management
- CTI-based screen pops and record look-up on any value
- Call routing, blending and virtual hold queue
- Recorded messaging
- Auto start/stop for projects
- Customer Self Service IVR and Text-to-Speech
- Inbound service level alerts
Data and Record Management
- Universal communications queue
- Database wizard and record manager
- Real time statistics and comprehensive inbound reporting
Customer Life Cycle Management
- Automated follow-up based on call results
- Skills-based call routing, skill groups, overflow queue assignment
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Unsurpassed campaign management and call handling
Campaign management Create targeted call lists and customized results codes in seconds. Additionally, you can create new database fields and manage all databases with an easy-to-use user interface. With Amcat, you are in complete control of your inbound and outbound projects.
Call Recycling and the Amcat Living FileTM The Amcat system is the most efficient available for penetrating and making efficient use of lists. Independent reports show that it is up to 300% more efficient than competitive systems in list efficiency.
Flexible web based agent scripting allows you to control any project including the flow of a call or any form of customer interaction. You can also control branding, how representatives capture or provide information, etc. And your non-technical managers can make changes in seconds as needed. Seamlessly integrate agent scripts with information and data and link with CRM and sales applications in real-time.
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