Resort owners and travel companies depend on Amcat's inbound outbound contact management system for everything from customer acquisition to handling inbound reservations and service issues.
Noble-Amcat provides a cutting edge, easy to use, complete contact management system with all the most desired features at a reasonable cost.
- Provide advanced customer service capabilities and effectively manage all phases of the customer lifecycle.
- Plan future actions for resort and travel service categories and marketing prospects.
- Improve Travel-Resort CRM: CTI screen pops allow CSRs to view critical customer data.
- Compress time: Accomplish more each and every day with fewer resources.
- Enhance data management and control: tools, statistics and reporting that help you clearly understand and control your data and projects.
Inbound Benefits
Software effectively manages inbound contacts for customer support and marketing.
- Easily evaluate the performance of individual marketing campaigns.
- Each inbound project is based on a unique DNIS that allows you to capture and evaluate leads and plan follow-up activities based on contact results.
Outbound Benefits
The most efficient, powerful and easy-to-use outbound contact system makes marketing and customer acquisition easy to accomplish day in and day out.
- Manage and recycle list records to achieve maximum penetration of the list.
- Analyze contacts and plan follow-up outbound campaigns to maximize service and conduct follow-up marketing.
Comprehensive Travel and Resort Features
Interaction Management
- CTI-based screen pops and record look-up on any value
- Call blending, call routing and recorded messaging
- Auto start/stop for projects, Automatic operation via day and time project mapping
- Self Service Application Builder (IVR) and Text-to-Speech
- Virtual hold queue and inbound service level alerts
Data and Record Management
- Universal communications queue
- Database wizard
- Record manager and Real time statistics
- Comprehensive inbound & outbound reporting
Customer Life Cycle Management
- Automated follow-ups based on call results
- Skills-based routing and overflow queue assignment
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Unsurpassed campaign management and call handling
Campaign management includes the ability to create targeted lists and customized call results codes in seconds. Additionally, you can create new database fields, manage databases all with an easy-to-use user interface. You are in complete control of your inbound and outbound projects.
Call Recycling and the Amcat Living FileTM The system is the most efficient system available for penetrating and making efficient use of marketing lists. Independent reports show that it is up to 300% more efficient than competitive systems in list efficiency. The system labels and categorizes each call attempt made. Then, calls are cycled and recycled according to strategies established by your managers.
Flexible agent (Web-based) scripting allows you to control any project including the flow of a sales call or any interaction process. You can also control branding, how representatives capture or provide information, etc. And your non-technical managers can make changes in seconds as needed. Web-based scripting allows you to seamlessly integrate agent scripts with information and data and link with CRM applications and sales in real-time.
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