Amcat Q1 Newsletter 2005

In this edition…….

• Multi-site Contact Centres:  The “Killer App” for VoIP? – This lead article, written by Don Van Doren at Vanguard Communications, highlights the benefits of using VoIP for multi-site operations.  Van Doren concentrates on the cost effectiveness, virtual capabilities and flexibility of VoIP.
• The success story this quarter is Cerebra who uses Amcat to provide maximum efficiency in telephone fund-raising.  Since installing Amcat, Cerebra has increased its income from their primary campaign by 50%.
• Amcat CTO, Jim Texter’s regular column, “Talking Technology”, concentrates on text to speech and how the use of this tool can enable contact centres to free up agents to handle more complex interactions.
• Launch of the new web site.
• The Amcat Customer Care regular article on the new ‘Amcat Software Support Guide’ which will be available soon.