Amcat Q2 2005 Newsletter for UK and Europe

Amcat's 2nd Quarter newsletter for the UK and Europe is now available!  

This edition contains a new column called ‘Making Contact’.  This will be a regular feature involving an interview with a call centre executive from one of our customers.  This quarter it’s Tony Bailey from LBM.

 Also in this edition…….

•  Secrets to Closing the Sale:  The lead article discusses the importance of being front of mind when your customer identifies a need.  Barbara Bix and Tiffany Mura offer advice for developing structured communication plans.
• Talking Technology:  This quarter Jim concentrates on how Amcat provides the tools necessary to track, monitor and measure the efficiency of call centres.
• Success Story:  Finance Solutions describe how Amcat has more than doubled their lead processing efficiency from 40% to over 90%.
• Customer Care:  David Conway builds on the Talking Technology article and outlines how customers and prospects can learn more about a new Amcat service: Amcat Tailored Reports.
• Summer Phoenix Fund:  A summary of the work Amcat is doing with the charity ‘Summer Phoenix Fund’ to raise money for a 3 year old girl with cerebral palsy.
• Best Practice Seminars:  Customers provide feedback from the recent Amcat seminars including quotes from Weatherseal and Portfield Finance.
   

Click here to download: Amcat_Q2_2005 Newsletter for UK and Europe