Amcat launches ‘Enterprise Edition’ for multi-site & distributed contact centres
New technology offers centralised management, reduced costs, increased resilience and scalability for multi-site operations.
"Manchester/UK, 28th September, 2005 - Amcat, a global leader in call centre technology solutions, is launching a new product developed specifically for multi-site, distributed and virtual contact centres. The new product called 'Contact Center Suite - Enterprise Edition' enables companies running contact centres at various geographical locations or in campus environments to increase operational efficiencies and decrease costs by centralising the resources for management and control. With a single point of control, there is no need to duplicate multiple management teams for each location. The new edition will also increase resilience and uptime using the latest clustering technologies. Continues..."
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Amcat launches Enterprise Edition for mult-site & distributed contact centres
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