Amcat's Q4 Newsletter
This edition is packed with information including a focus on the recent Ofcom consultation document.
Also in this edition…….
- Taking the Silent out of Silent Calls: John Hemming MP, an advocate of best practice in contact centres, answers questions about the ever topical issue of silent calls.
- Talking Technology: Amcat CTO, Jim Texter, discusses business continuity from a technology and planning perspective. He draws on the experience of a US customer who as a result of their VoIP call centre was able to move its agents to avoid hurricane Rita.
- Success Story: Jon Russell from AON Warranty explains the value that Amcat has added to his call centre.
- Making Contact: Black & White’s Adrian Childs answers questions including what he enjoys most about his job and what famous person he would like to meet.
- Call Centre Expo: Details of our successful show and the winner of the fastest lap competition.
- Ofcom update on outbound calling
Click here to view and download the PDF
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