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Amcat Q1 Newsletter 2006 Now Available

Published March 2006
  •  Senior analyst at DataMonitor Robin Goad gives an insight into how contact centres can transform their operations.
  • Jim Texter discusses the components of the distributed system in the Talking Technlogy section.  He explains how distributed contact centres can help you improve your ability to serve your customer.
  • walter TeleMedian success story - case study of the distributed contact centre in action.

 Click here to read more:  Amcat Q1 2006 Newsletter UK
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