What to look for when buying... voice over IP - callcentrehelper.com

Our regular technology column is dedicated to investigating what you should think about when buying a particular piece of technology. Amcat is one of three vendors to offer advice on Voice over IP in call centres

'The role of VoIP in promoting integrated customer contact

By Dudley Larus, vice president of global marketing at Amcat

To read full article click here: callcentrehelper.com Apr 06 VoIP