Amcat newsletter provides news and features on customer contact
To download the newsletter PDF, click here: Amcat Newsletter Summer
What's Inside:
- Capturing the Big Picture: A feature article from American Teleservices Association president Tim Searcy on 'A new direction for the contact centre industry.' Don't miss this article.
- Interview with Amcat CEO, Michael Rohleder and what he sees as the future of customer contact
- Talking Technology: How rising customer expectations are forcing changes to customer contact technology with Amcat CTO, Jim Texter
- Why Talking Beats Mailing in the Insurance Industry: Discusses how delivering personalised customer service has boosted sales in the insurance industry
- Amcat: Recent new awards Amcat software has received and a message from Amcat Customer Care
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