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'Contact Center Technology' - Customer Interaction Solutions

As appeared in the Saturday, July 01, 2006 issue.

“In the old days you could pick up the phone make a couple of calls and find someone who wanted to talk to someone about a lower rate. Today it is like finding a needle in a hay-stack, in the dark!”
Brent Seaman, COO for VekStar, a $13 million outsourced contact centre provider dedicated to the financial services sector, uses the above phrase to explain the current climate in financial services.

 

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Customer Interaction Solutions


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