“In the old days you could pick up the phone make a couple of calls and find someone who wanted to talk to someone about a lower rate. Today it is like finding a needle in a hay-stack, in the dark!”
Brent Seaman, COO for VekStar, a $13 million outsourced contact centre provider dedicated to the financial services sector, uses the above phrase to explain the current climate in financial services.
For full article click PDF below:
Customer Interaction Solutions