‘UK contact centres come of age - Why service is finally replacing volume’ - Winning Edge

There’s no doubt the last 12 months have been a rocky ride for UK contact centres.  The industry has undergone rapid changes and many companies that rely on a contact centre operation have been forced to completely re-evaluate how they manage their business processes. So what changes has the average UK contact centre experienced?

By: Amcat’s VP of marketing, Dudley Larus

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Winning Edge