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'CALL CENTERS: WHO YOU GONNA CALL?' - SearchCIO.com

As appeared in the Friday, December 01, 2006 issue.

'CALL CENTERS: WHO YOU GONNA CALL?'- The former call center management setup at United States Rare Coin and Bullion Reserve Inc. (USRCBR) was, in the blunt words of COO Steve Orlando, "pretty archaic". Read more about how Amcat's VoIP solution helped them move locations during Hurricane Rita."

 

For full article please click below:-

 

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