Amcat praises customer’s decision to abandon AMD

Manchester, UK, 27th February, 2007 – Amcat, a global leader in customer care & interaction solutions, is behind steps taken by existing outsource customer, Excell Contact Centres to turn off AMD (Answer Machine Detect) functionality on ALL its outbound campaigns. Based in Irvine, Scotland, Excell has reported no loss in productivity (an argument the industry has typically used against rejecting the use of AMD), and also reports how it has improved customer service and gives 100% guarantee of eradicating silent calls.

To read the complete release, please click here: Amcat praises customer's decision to abandon AMD