The Noble-Amcat Contact Centre Suite embraces the key technologies that call centres use daily and integrates them into a unified, comprehensive solution.
The solution is modular:
- Amcat software is designed and sold modularly, so you only need to purchase the technology you need to meet your business goals saving your organisation money and reducing complexity.
- Technologies such as inbound or outbound contact, IVR and more can be purchased separately or added later as your needs change.
- For example, you can start with outbound and add inbound contact and IVR at a later time.
Key technologies are tied closely together
- Some key technologies are tightly integrated elements of the inbound and outbound call management solutions and cannot be purchased separately or as independent solutions.
- Technologies that are not purchased as separate, independent modules include CTI, Digitized Recording, Multi-channel Contact, and Workforce Management & Reporting.
- For example, the CTI capability provides screen pops for both inbound and outbound calls and is an integral element of Amcat' s software technology.
Single management control
- Amcat Contact Centre Suite provides a unified command and control console that allows you to implement, monitor and manage all the key technologies embraced from a single point of control.
- Security privileges allow you to segment and control manager responsibilities.
- Includes comprehensive statistics and reporting for projects and workforce management.
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