Call Centre Reporting

Reporting capabilities include:

• Project and workforce reports
• Web-based reports
• Complete transactional reports
• Advanced customizable reports

Web Based Reports

For enhanced communication, the system also provides all reports in a browser-compatible format to distribute performance statistics via an intranet or the Internet. Contact centre management or clients can view information almost anywhere with a click of the button, reducing costly production and collating times.

Complete Transactional Reports

The system captures and provides a complete history of each and every contact transaction. This ‘cradle to grave’ picture is critical to analyze customer issues and for regulatory purposes.

Advanced Customizable Reports

The optional Advanced Reporting application allows management to create customised reports from Amcat projects, schedule these reports to be run at a specific time or interval, or even email the report as scheduled.

Amcat advanced reporting enhances your ability to :

• Create custom reports from projects.
• View, print, email, and save custom reports and Amcat standard reports.
• Archive a copy of a report when it is run so that the report can be viewed and printed at a later date.
• View report archives and print or save them to any of the supported file types.
• Schedule reports and sets of reports to be run at a scheduled time or at scheduled intervals.