Noble-Amcat Dialer FAQs

Key Features

The Noble-Amcat system provides immediate, measurable improvements to your contact rates, since only successfully connected calls are routed to call center agents.  

• SmartCancel™:  Amcat's advanced dialers tear down out-pulsed calls at the last millisecond for lower abandonment rates and stricter service level compliance.
• Call Pacing - a powerful algorithm monitors events and makes real time adjustments to outbound campaigns.
• Speed of Call Transfer - Amcat's speed for delivering the call to an agent, or a procedure such as leaving a recorded message, is the fastest in the industry.
• Reporting - Over two dozen standardized reports for use in management and compliance reporting. The database also stores massive amounts of data as required by industry regulations.
• Fractional Agent Quotient: Amcat software only use statistics relevant to each outbound project for inclusion in the sampling set and algorithmic calculation.

Noble-Amcat Benefits

• Increased efficiency and productivity: Utilize different dialing modes as applicable for different scenarios, such as B2B, Collections, and highly targeted campaigns.
• Higher Revenue - Agents achieve a higher success rate with Amcat Outbound based on your ability to target campaigns, create skill groups, manage your agent scripts, and much more. You can also enjoy the benefit of contacting more customers with fewer agents.
• Accurate call monitoring - Lower abandonment rates, more readily available resources and stricter service level agreement compliance.
• Decision support and recording: Full access to all campaign information, including marketing figures, contact rates, call statistics, and other important data.

Customers can be assured that Amcat dialers can meet the challenging needs of their call centers whether the need is regulatory, growth, or integration.