Predictive Dialler

Key Features

• Configurable algorithm - The software algorithm can be adjusted on a per project basis.
• Activity reports - Call activity is monitored up to the point of the telephone ring.
• Lean sampling set - Only the portion of the agent statistics relevant to each project is included in the algorithmic calculation.
• Flexible architecture - Concurrent dialling campaigns can be operated in predictive, power, preview, manual or unattended dialler mode.
• Documentation facility - All outbound activity recorded to the database for reporting and analysis.
• Call blending - Enhances customer service while reducing CSR staffing costs, click here for more information.
• Configurable area codes - Enables the dialler to know when to begin and end calling based on the time of day
• Call progress analysis - Available on a per campaign basis to precisely detect non-live contact events such as answer machine, busy signals and three tones.
• ‘Do Not Call List’ - Applied to individual or multiple campaigns.

Achievable Benefits

• Recognisable business criteria – Individual management goals for each campaign.
• Accurate call monitoring - Lower abandonment, more readily available resources and stricter compliance with service level agreements.
• Increased efficiency - Accurate algorithm calculation and fast adjustment.
• Productive contact - Different contact modes applicable in different scenarios, such as B2B and highly targeted campaigns
• More successful contacts - Adherence to contact time of day restrictions.
• Increased dial list penetration - Option to play a recorded message when an answering machine is detected
• Outbound regulation compliance - Including those imposed by the Direct Marketing Association, OfCom and the Telephone Preference Service.
• Reduced idle time - Significant reduction of unproductive agent time.