Contact Centre Suite Overview

Contact Centre Suite delivers:

Contact Centre Suite is a comprehensive inbound, outbound, blended call centre management software solution.

The solution includes the key technology components that call centres need most including: Predictive Dialler and other dialling modes, Inbound contact management, ACD, Self Service IVR,  CTI for intelligent screen pops, Digital recording, Workforce Management and Reporting, Multi-channel contact including email, Web and Fax, and VoIP Support.   Contact Centre Suite delivers:

• More productivity and call centre efficiency
• Enhanced professionalism for your agent interactions
• Better management and controls
• Click here for more information on Amcat Contact Centre Suite

Managing customer interactions is good business

• Prospects and customers receive consistent, professional messages and data from your agents.
• Your call centre team is always armed with relevant project and campaign information reflecting real-time project status and trends.
• The result: More first call resolution, more leads, improved CRM and successful interactions, every day… accomplished quickly and efficiently.

Amcat compresses time

• Amcat provides a consistent methodology for managing both the interactions and all the associated customer and product data…saving time and delivering better service.
• Daily, your agents and managers have consistent methods for delivering critical information to customers and capturing new data… saving precious seconds from each call while delivering a higher level of professionalism.

The Bottom Line

• Amcat decreases the time it takes to resolve each interaction and increases your ability to manage your data to meet your business objectives.
• Through business rules, you can implement next-step contact actions for every contact creating an effective customer life cycle contact management programme.

The result: With Amcat Contact Centre Suite, your company gains control of contact strategies and your business objectives.